Cancel Dockets

Cancel Dockets

Cancel Dockets

You cannot delete a docket in PalletWatch but you can cancel it.  To cancel a docket do the following:

* Go to Data\Dockets and click on the dropdown arrow next to the docket number.
* Select cancel.
* Enter the reason.
* Click Save.

If you don't see the Cancel option then it will be because the docket has either been exported or invoiced.  

If it has been invoiced you cannot cancel it, you would have to correct it.  This is done by clicking on Edit and then select Correct or Reject from the Action field.  Corrections can only be done if you have the relevant permissions.  If you don't have these permissions then contact your pallet controller.

If it has not been invoiced but it has been exported then you should click on the dropdown arrow next to the docket number and select Clear Export.  You will then be able to cancel the docket as described above.

Cancel Multiple Dockets

You can cancel up to 500 dockets at a time by doing the following:
  1. In Data/Dockets use the filter options to display the dockets you want to cancel.
  2. Click the Action checkbox in the column headings.  This will select dockets displayed.
  3. Click the dropdown arrow next to the Action box.  You will find this to the far right of the Search box.
  4. Select "Cancel Selected Dockets".

Cancel a Correction/Rejection/Reinstatement

If you wish to cancel a correction/rejection or reinstatement then you should consider whether the hire company may still process it.
The following steps will let you cancel a correction/rejection or reinstatement which has not been invoiced.
  1. Go to Data/Dockets and search for the docket.
  2. Click on the dropdown arrow to the left of the docket number.
  3. Select "Restore to Invoice".
If there is a problem then please raise a PalletWatch Support Ticket.

Report - Cancel Dockets

If you want a report of cancelled dockets you can do the following:
  1. Go to Data\Dockets.
  2. Click on "Show advanced filters".
  3. Click in the "Include Tags" field and select "Cancelled".
  4. Click Search.
  5. Click on the dropdown arrow next to Report and the list of Cancelled dockets will download to Excel.

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