Correction On
A correction On is when a Transfer On is corrected.
Pallet hire companies will not process a correction of a correction otherwise dockets could have ongoing corrections without resolution.
Date Corrections
In the case of a trading partner who corrects dates on their own Transfer Off dockets (transfer on to your account) then you cannot correct their correction so the options are:
- Contact the trading partner and ask them to authorise the hire company to reverse the corrections. This may be best done through the main contact with the trading partner, e.g. Business Development or Account Manager. A copy of your terms and conditions should be used to support your request.
or
- Reject the correction ons. This could result in an adverse impact on the relationship with your trading partner so consider this carefully before you reject. If your terms and conditions are clear then contacting your trading partner should resolve the situation.
Other Corrections
Quantity or other corrections should be resolved by sending the trading partner proof of delivery documentation.