Dehire
A dehire is when you return empty equipment to CHEP or Loscam. You can raise a Dehire (Return) in MyCHEP or Loscam Online. It is still important to raise a Dehire Order in PalletWartch so that you have a PalletWatch record of returning the equipment. You can use a docket number you created in MyCHEP or Loscam Online or alternatively use an automatic dehire order number. The process should be:
- Raise a Return/Dehire in MyCHEP or Loscam Online.
- Raise a Dehire Order in PalletWatch using an Automatic Docket number. Enter the MyCHEP or Loscam Online docket number in Reference 1.
- Give a copy of the Dehire Order to the driver picking up the pallets.
- CHEP or Loscam will provide a Return/Dehire docket which should be entered into PalletWatch by your depot.
- Your pallet controller will match up the Dehire Order and the Dehire - this is done in the Reconcile process. This action cancels the Dehire Order.
If the above process is not followed then there is a risk that a complete load of pallets could be lost.
Dehire Order
It is important when returning empty equipment to the pallet hire company to provide them with a docket to ensure that they process the equipment off your account. This is done by generating a Dehire Order. This docket is normally given to the driver returning the equipment ensuring that you retain a signed copy so that it can be followed up if required. There may be situations where a Dehire Order is not raised, e.g. if a carrier dehires equipment without coming to one of your sites.
Dehire
When the equipment is received by the pallet hire company the driver will be given a Dehire docket. This docket should be returned to the sender so that it can be keyed into PalletWatch.
Cancelling a Dehire Order
When a Dehire docket is received ideally the corresponding Dehire Order number should be entered into the Reference 1 or Reference 2 field. The Dehire Order docket can then either be cancelled or if the Dehire docket is not keyed but is imported from CHEP or Loscam then the Dehire Order can be matched with the Dehire docket. A docket can be cancelled by going to Data in the main menu and then Dockets.
Reconciling a Loscam Dehire
Click
here to find information on reconciling a Loscam Dehire.