Loscam Rejections and Reversals

Loscam Rejections and Reversals

Loscam Rejections and Reversals

The Loscam import file to PalletWatch does not distinguish between a Rejection or a Reversal.  This presents a problem if there is an effective date correction and the new effective date is in the following month.  The reversal (C1) will appear in Reconcile as an unreconciled docket and will read as a Rejection when it really is a Reversal.  The Correction (C2) will not display if it is invoiced on the next invoice.

Actions you can take are:
  1. Determine if the Trading Terms for that trading partner need to be updated or whether the trading partner needs to be contacted to resolve incorrect delay days.
  2. Ask the trading partner to email you if there are any corrections or rejections to your transfer offs.
  3. Determine if it is a reversal or a rejection by checking Loscam Online or the PDF invoice.
  4. If it is an effective date correction you can click on the Rejection of an off in Reconcile and click the Reconcile button.
  5. In Data\Dockets search for the docket and you should see that the Effective Date displayed in the top row of the docket has the new effective date.
  6. Click on Edit and select Reinstate in the Action field.
  7. Click in the Export Alteration field and select No - this means that the reinstatement will not be emailed to Loscam or the trading partner.
  8. Click on the Reinstate button.

Rejected in Same Month

If a docket is rejected in the same month as it would be invoiced then it may not appear in a Loscam import file but it will appear on the Loscam PDF invoice.  It will remain showing as uninvoiced unless you do the following:
  1. Go to Data\Dockets.
  2. Search for the docket.
  3. Clear the export by selecting it from the dropdown arrow next to the docket number.
  4. Cancel the docket.

Multiple C2s

It is possible that a Loscam docket could be corrected multiple times.  A docket ending in C2 could already be in Data\Dockets and then another one appears in the Reconcile screen with a warning that it is a duplicated docket.  If you accept the C2 docket in Reconcile it will add it as a seperate docket rather than as a version of the original docket.  To avoid this please do the following:
  1. In Reconcile, click on the new C2 docket.
  2. Click "Find Match".
  3. Tick "Show Invoiced"
  4. Find the docket and double click on it.



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