Uninvoiced Transfer Off Dockets

Uninvoiced Transfer Off Dockets

Uninvoiced Transfer Off Dockets

You should continually check that your Transfer Off dockets are invoiced in a timely manner.  It is your responsibility to ensure that transfer off dockets get invoiced.
The reasons why a transfer off docket may not be invoiced could be due to one of the following:
  1. Check Data/Notifications by searching for the docket number.  The hire company may have replied with a reason why they have not processed it.  One of the common reasons is when a user changes the despatch or receipt date but does not ensure that the effective date has also changed.  This can be the case if the Receipt Date is set to Manual.
    If it is an effective date problem then clear the export, edit the docket and change the relevant date.
  2. Take note of the Export Date and go to Data/Dockets and enter the date in the Export Date field.  If there are other dockets in the same export and they have been invoiced then it would indicate the problem lies with the docket.  Resolve this by contacting the hire company.
  3. The account which the equipment is being transferred to could be a receiver declare account.  You should send proof of delivery to the receiver and ask them to authorise the hire company to process it.

    • Related Articles

    • Receiver Declare

      Receiver Declare The majority of accounts are Sender Declare, i.e. the sender notifies the hire companies of transfers off their account and the hire companies process them. There are some accounts which are Receiver Declare. This means that the hire ...

    • Export

      Export PalletWatch will automatically export your transfer off dockets to equipment hire companies at around 8:00pm. How often you export will depend on the export frequency you set - please see below. You cannot Edit or Cancel a docket once it has ...

    • Export Transfer Ons

      Export Transfer Ons There are two types of accounts: Sender Declare Most companies are sender declare, i.e. they notify the hire companies of transfers off their accounts. Receiver Declare There are some companies which are receiver declare, i.e. the ...

    • Clear Export

      Clear Export There may be times where you want to re-export a docket that has been exported or you may want to cancel it.  In both cases you will need to clear the export.  Once clear export has been done the docket will automatically re-export at ...

    • Notifications

      Notifications Notifications in PalletWatch can be found under Data/Notifications. If your account is being reconciled in a timely manner then the dockets in Notifications should be resolved through normal reconciling but Notifications can provide ...