Mismatch Dockets

Mismatch dockets

Mismatch dockets are shown in the Reconcile screen and are identified with the following icon.

A mismatched docket is a docket which has been imported from the pallet hire company and it has found a matching entered docket but it does not match on some of the fields such as quantity, effective date, etc.

To resolve a Mismatch docket click anywhere on the docket number row.

PalletWatch will highlight in red where the data is different.  The fields under Docket represent what has been entered and the fields under Invoice represent what has been imported.  In the above example the quantity entered was 2 and the quantity invoiced was 4.

Once you have checked what the quantity should be you can click on whichever one is correct.  If the invoice quantity is correct then PalletWatch will update what has been entered.  If the entered quantity is correct then PalletWatch will automatically email the pallet hire company asking them to do a correction.  A copy of the email can also be emailed to the trading partner if the "Email Alterations to TP" is ticked .  This can be found under Account in the main menu.  If PalletWatch does not have the email address then you can either type one in or you can untick the Email Trading Partner box.

You can add notes in the "Add new reconcile note" box if you wish.

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