Missing Docket - Reject

Missing Docket - Reject

Missing Docket - Reject

In the reconcile screen when you click on a missing or unentered  docket then you would normally try and find an entered docket using Find Match button.  If you failed to find a docket then it is good practice to request a copy from the other trading partner.  This can be done by clicking on the "Info From TP" button.  This would display the contact email details in PalletWatch.  If no email details are displayed then you can enter details that you have.

If you cannot contact the trading partner or if there is no response then you can reject the docket.  This can be done by clicking the Reject button.  You will need to select a rejection reason from the dropdown box.  The Export box should remain ticked as it will export the rejection to the pallet hire company. If you cannot provide an email address for the trading partner then you can untick the "Email Trading Partner" box.



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