Contact Details
3PLs
3PLs Scenarios 3PLs or Third Party Logistics providers can operate under a number of scenarios: A stand alone account under your name but managed by the third party. A stand alone account under their name but paid by you. A stand alone account under ...
Managing Other Equipment
Managing Other Equipment PalletWatch can be used to manage other assets in addition to CHEP, Loscam and VPS equipment. These assets would primarily be used in a closed loop situation where they are either owned by the company who uses them or are on ...
IOUs Opening Balance
IOUs Opening Balance When starting a new PalletWatch account PalletWatch does not import IOU or Non Hire Moves from other systems. The process to take account of your old IOUs is as follows: Save your old IOU transactions to a file, e.g. Excel, csv, ...
Missing Hire Company Import Files
Missing Hire Company Import Files Loscam If you find that a Loscam invoice import file has not been imported then you need to email customer.service@loscam.com and ask them to send Loscam invoice import files to imports+loscam@mp.palletwatch.com.au ...
Changing Despatch Date
Changing Despatch Date If you change the despatch date on a transfer off docket then you need to ensure the following: The Receipt Date should not be earlier than the Despatch Date. If the Receipt Date is set to Manual then click on the Manual button ...
Export Transfer Ons
Export Transfer Ons There are two types of accounts: Sender Declare Most companies are sender declare, i.e. they notify the hire companies of transfers off their accounts. Receiver Declare There are some companies which are receiver declare, i.e. the ...
Transfer Off Receipt Date
Transfer Off Receipt Date PalletWatch calculates the receipt date based on preset transit days. If you receive date corrections from your trading partners then it may be that the receipt dates are not correct. CHEP corrections can read as 412 - ...
Partial Dockets
Partial Dockets Partial Dockets are an alternative to using handwritten CHEP or Loscam pallet books. Normally Partial dockets are printed with some of the fields completed and given to drivers. It is advisable to keep a record of what docket number ...
CHEP Customer Correction Reversal Document Emails
CHEP Customer Correction Reversal Document Emails CHEP have the ability to automatically send you emails relating to rejections/corrections relating to your account. This can be useful but if your account is receiving daily imports from CHEP then ...
Sites
Sites Sites can be important for some users but not for others. Sites can only be added by PalletWatch Support. To get an additional site added or deactivated for your account you need to contact support@palletwatch.com.au or raise a ticket. Your ...
Email Templates
Email Templates PalletWatch can send emails to trading partners or your own sites. Request Info from Trading Partner When reconciling if you do not have a copy of a docket you can click the Request Info button which automatically sends an email to ...
Trading Partner Contact Details
Trading Partner Contact Details PalletWatch has a large number of contact details in the database but we do not provide a service of finding contact details for PalletWatch users. If you find a trading partner who does not have contact details in ...
Account
Account There are a number of defaults you can setup. This can be done under Account which can be found under Data in the main menu. Tolerances Tolerances can be used for automatic reconciliation, e.g. you can enter 3 in the Tolerance Movement Date ...